Refund Policy

Effective Date: September 10, 2024

Introduction At Mind Your Biz Online ("we," "our," "us"), customer satisfaction is our priority. This Refund Policy outlines the conditions under which refunds may be requested and processed for products and services purchased through our website, MindYourBiz.Online.

1. Digital Products and Services

Refunds for digital products and services, such as e-books, online courses, or subscriptions, are subject to the following conditions:

1.1 Refund Eligibility

  • Refunds are available within 14 days of purchase, provided the product or service has not been accessed, downloaded, or substantially used.

  • If a product or service is found to be defective, incomplete, or inaccessible, we will issue a full refund upon verification of the issue.

1.2 Non-Refundable Items

  • Products or services that have been fully accessed, downloaded, or completed.

  • Customized or personalized services.

2. Physical Products

For physical products purchased through our website, refunds are subject to the following conditions:

2.1 Return Requirements

  • Products must be returned in their original condition and packaging.

  • Refund requests must be initiated within 30 days of delivery.

2.2 Return Shipping

  • Customers are responsible for return shipping costs unless the product is defective or incorrect.

  • Proof of return shipment must be provided for a refund to be processed.

3. Subscription Services

Refunds for subscription-based services are handled as follows:

  • Refunds are not available for partial months of service.

  • Cancellation requests made prior to the next billing cycle will ensure no further charges.

4. How to Request a Refund

To request a refund, contact us using the details below. Please include the following information:

  • Name and email address associated with the purchase.

  • Order number and proof of payment.

  • A detailed explanation of the reason for the refund request.

Contact Information:

  • Email: info@mindyourbiz.online

  • Contact: Laura Bait

  • Addresses:

    • New York: 60 E 42nd St Suite 4600, New York, NY 10165, United States

    • London: 4th Floor, Rex House, 4-12 Regent St., London SW1Y 4PE

    • Tokyo: 8F, 1 Chome-11-1 Marunouchi, Chiyoda City, Tokyo 100-6028, Japan

5. Refund Processing

  • Approved refunds will be processed within 7-10 business days to the original payment method.

  • We will notify you via email once your refund has been processed.

6. Changes to This Policy

We may update this Refund Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with the revised effective date.

Last Updated: September 10, 2024